CANCELLATIONS: We require 48 hour cancellation notice prior to your scheduled appointment date, otherwise you will be charged a cancellation fee of 20% of your total appointment amount. Repeated no call/no shows will result in termination of future services.
DEPOSITS & PAYMENTS: To secure a date, a signed bridal contract and $50 deposit are required. This deposit is non-refundable and non-transferable. This deposit will be put toward the bride’s wedding day makeup, if the client chooses wedding day services. The remaining balance will be due on or before the day of the event. Accepted forms of payment include: cash, check, and all major credit cards. Gratuity is never expected but always appreciated. (NOTE: Wedding dates are NOT booked until the deposit has been paid and received)
REFUNDS & 2 DAY RETENTION POLICY: There will be no refunds on any services. If you are having any issues after your service with retention, please let us know within 2 DAYS of your appointment. We will make any changes for free as long as you come in within 7 days from your appointment (we can work around hours and your schedule). This is the only window we will allow for retention concerns. If you choose to wait until your next fill then you are subject to normal fill policies and pricing. Please WASH LASHES DAILY – what happens if you don’t clean them every day? Layers of build up that cannot be cleaned off during your appointment accumulate, and we may need to reschedule. Buildup of skin/dirt/oils will suffocate your lashes and they will shed faster and fall out prematurely, and if buildup is continuous, they will be even weaker if/when they grow back. If this occurs, we will stop all fills and lash services and give your lashes a break. Layers of buildup also prevent extensions from being placed – they literally fall right off and we CANNOT do the fill. The same applies for extensions that have been covered in mascara. We reserve the right to reschedule any lash appointment due to poor at home maintenance. Thank you for your understanding!